Refund policy

Last updated: August 5, 2026

This Policy explains Dale Works' uniform 48-hour cancellation rule, final-sale rule, and remedies.

By completing a purchase, paying an invoice, accepting a proposal, selecting a purchase option, activating access, scheduling, or using a Service, the customer confirms that the customer has read, understood, and agrees to this policy, all other Dale Works policies, the current product description, the selected variant, price, payment schedule, renewal or Initial Commitment when applicable, dates, scope, proposal, invoice, and written purchase information.
Initial purchases only: the 48-hour Cancellation Period applies to the initial purchase. Monthly renewals are excluded and require 15 days' written advance notice to prevent the next charge.

Contents

  1. 1. Scope and general rule
  2. 2. The initial 48-hour Cancellation Period
  3. 3. How cancellation applies to each payment structure
  4. 4. How to request cancellation
  5. 5. Effect of an approved timely cancellation
  6. 6. Requests received after the applicable deadline
  7. 7. Build a Successful Business
  8. 8. DaleJobs
  9. 9. Get Customers and Remote Business Support
  10. 10. Customized services and customer approvals
  11. 11. Physical and personalized materials
  12. 12. Customer participation and non-delivery
  13. 13. Outside charges and taxes
  14. 14. Dale Works nonperformance and correction
  15. 15. Refund processing and payment errors
  16. 16. Acceptance, applicable law, and contact
  17. 17. Licenses, permits, credentials, and industry compliance

1. Scope and general rule

Dale Works is a business operated and administered from Mexico and may provide Services remotely to customers in the United States and other countries. References to “Dale Works,” “we,” “us,” or “our” mean Dale Works as the Mexico-based provider.

This Return and Refund Policy applies to purchases made through the Dale Works website, Shopify, invoice, proposal, payment link, subscription application, or another authorized method.

Sales are final after the applicable 48-hour Cancellation Period, except when Dale Works approves a remedy for confirmed nonperformance or when applicable law requires another result.

2. The initial 48-hour Cancellation Period

The 48-hour Cancellation Period applies only to the initial purchase. It begins at the exact date and time the first applicable payment is processed and includes weekends and holidays. Dale Works must receive the written cancellation request before those 48 hours expire.

  • The rule applies to every One-Time Purchase, the first payment of every Initial Commitment, and the first payment of the Private Sessions Fixed Payment Plan.
  • It does not apply to the second month of Remote Business Support, later payments in the Private Sessions Fixed Payment Plan, or any monthly renewal.
  • The exact timestamp on the order, invoice, receipt, or first-payment record controls.
  • The request must be in writing and received at contact@dale.works before the deadline.
  • A customer's intention to cancel, nonuse, later email, missed call, or payment dispute does not make a late request retroactive.
  • A timely initial cancellation permits Dale Works to stop work, release capacity, cancel sessions, disable access, revoke preliminary materials, and stop production when reasonably possible.
  • Dale Works does not have to deliver incomplete drafts, preliminary concepts, internal files, source files, unapproved work, or unfinished configurations after a timely cancellation.

These contractual rules apply to the fullest extent permitted by law. A mandatory, non-waivable consumer right that applies to a particular transaction will control only to the extent required by that law.

3. How cancellation applies to each payment structure

One-Time Purchases

The initial 48 hours begin with the one payment. A timely cancellation cancels the purchase and refunds the Dale Works payment. After 48 hours, the purchase is final.

Initial Commitments

The first payment opens the only 48-hour Cancellation Period for the full Initial Commitment. A timely cancellation cancels the entire commitment and prevents the remaining committed charges. After 48 hours, all commitment payments remain due. The second Remote Business Support payment does not create another cancellation period.

Private Sessions Fixed Payment Plan

The first $975 payment opens the only 48-hour Cancellation Period for the full $3,900 purchase. A timely cancellation refunds the first payment and stops the remaining three. Later installments do not restart the period.

Monthly renewals after the Initial Commitment

Monthly renewals are excluded from the 48-hour Cancellation Period. After the Initial Commitment, each Recurring Service renews one month at a time. To prevent the next monthly renewal and allow Dale Works to schedule personnel, capacity, and manual work, the customer must provide written cancellation notice at least 15 calendar days before the next scheduled renewal charge.

A cancellation request received fewer than 15 calendar days before the next scheduled renewal does not stop that renewal. The next monthly charge will be processed, that paid month will remain final and non-refundable, and the cancellation will take effect after that paid month so that no later renewal is charged.

A processed renewal payment is final and non-refundable and does not open a new 48-hour Cancellation Period.

The customer is responsible for knowing and monitoring the billing date shown in the Purchase Record, order confirmation, subscription record, invoices, and prior payment history. Dale Works policies are publicly available on the website and linked in Dale Works informational emails, invoices, purchase confirmations, delivery messages, and other service communications. Failure to open an email, review the policies, or monitor the billing date does not extend a deadline or create a refund.

These contractual rules apply to the fullest extent permitted by law. A mandatory, non-waivable consumer right that applies to a particular transaction will control only to the extent required by that law.

4. How to request cancellation

Send the request directly to contact@dale.works.

  • Customer name and business name.
  • Email used for purchase.
  • Order, invoice, subscription, or payment-plan number.
  • Product, variant, or Service.
  • Payment date and requested cancellation.
  • Reasonable information requested to authenticate the customer and prevent unauthorized cancellation.

No retention call or detailed explanation is required. The request is effective when Dale Works receives it.

5. Effect of an approved timely cancellation

  • The eligible Dale Works payment is refunded.
  • Future committed charges included in the canceled Initial Commitment or Fixed Payment Plan are stopped.
  • Access, licenses not yet vested, sessions, capacity, subscriptions, preliminary materials, and unfinished work may be canceled or removed.
  • A refunded customer may no longer use, copy, retain, distribute, publish, or benefit from refunded digital content, software, course materials, drafts, or deliverables.
  • Charges paid directly to an outside provider are separate and remain subject to that provider's terms.

6. Requests received after the applicable deadline

  • A One-Time Purchase, Initial Commitment, or Fixed Payment Plan that was not canceled during its initial 48-hour Cancellation Period is final.
  • A monthly renewal is not subject to a 48-hour cancellation or refund period.
  • To prevent a monthly renewal, Dale Works must receive written notice at least 15 calendar days before the scheduled charge.
  • A cancellation request received fewer than 15 calendar days before the next scheduled renewal does not stop that renewal. The next monthly charge will be processed, that paid month will remain final and non-refundable, and the cancellation will take effect after that paid month so that no later renewal is charged.
  • Dale Works may continue, finish, deliver, or archive work already started or reserved for a paid period.
  • Customer non-response, nonuse, failure to attend, lack of tasks, loss of access, closure of the business, changed priorities, or dissatisfaction with non-guaranteed results does not create a refund.
  • The customer is responsible for knowing and monitoring the billing date shown in the Purchase Record, order confirmation, subscription record, invoices, and prior payment history. Dale Works policies are publicly available on the website and linked in Dale Works informational emails, invoices, purchase confirmations, delivery messages, and other service communications. Failure to open an email, review the policies, or monitor the billing date does not extend a deadline or create a refund.
  • These contractual rules apply to the fullest extent permitted by law. A mandatory, non-waivable consumer right that applies to a particular transaction will control only to the extent required by that law.

7. Build a Successful Business

  • Digital Course: a timely request removes access and refunds the $59 purchase. After 48 hours, nonuse or incomplete progress does not create a refund.
  • Live Group Classes: a timely request refunds the $399 purchase. After 48 hours, absence does not create a refund when classes are held, reasonably rescheduled, or recordings or an equivalent alternative are provided.
  • Private Sessions paid in full: a timely request refunds the $3,750 purchase and releases capacity. After 48 hours, the payment is final.
  • Private Sessions Fixed Payment Plan: the first payment controls the only 48-hour Cancellation Period for the complete plan.
  • Rescheduling a private session is not a cancellation of the complete purchase and follows the 24-hour scheduling rule in the Terms.
  • If Dale Works permanently cancels paid classes or private sessions and provides no transfer, rescheduling, equivalent alternative, or correction, Dale Works will provide the required appropriate remedy.

8. DaleJobs

  • DaleJobs is a $499 One-Time Purchase.
  • A timely request cancels installation or access, terminates the license, and refunds the purchase.
  • After 48 hours, failure to install, provide a Google account, use the system, or agree with documents generated from customer data does not create a refund.
  • Errors, omissions, calculations, legal suitability, project disputes, or outcomes caused by customer-entered information or customer use do not make the purchase refundable.
  • A correctable Dale Works installation or configuration error is ordinarily corrected rather than refunded.

9. Get Customers and Remote Business Support

  • The first payment opens the only 48-hour Cancellation Period for the full Initial Commitment.
  • A timely initial cancellation refunds the first payment and cancels the remaining commitment charges.
  • After the first 48 hours, the complete Initial Commitment remains due.
  • The second month of Remote Business Support is part of the original Initial Commitment and does not have a separate cancellation period.
  • Monthly renewals after the Initial Commitment are excluded from the 48-hour rule.
  • Written cancellation must be received at least 15 calendar days before the next scheduled renewal charge to stop that renewal.
  • A cancellation request received fewer than 15 calendar days before the next scheduled renewal does not stop that renewal. The next monthly charge will be processed, that paid month will remain final and non-refundable, and the cancellation will take effect after that paid month so that no later renewal is charged.
  • Unused marketing activity, hours, capacity, tasks, content, support, or opportunities do not roll over or create a refund.
  • Results below an objective, example, or historical average do not create a refund.
  • The customer is responsible for knowing and monitoring the billing date shown in the Purchase Record, order confirmation, subscription record, invoices, and prior payment history. Dale Works policies are publicly available on the website and linked in Dale Works informational emails, invoices, purchase confirmations, delivery messages, and other service communications. Failure to open an email, review the policies, or monitor the billing date does not extend a deadline or create a refund.
  • These contractual rules apply to the fullest extent permitted by law. A mandatory, non-waivable consumer right that applies to a particular transaction will control only to the extent required by that law.

10. Customized services and customer approvals

  • Business Ready, Professional Business, Ready to Grow, and other customized One-Time Purchases may be canceled only during their 48-hour Cancellation Period.
  • After 48 hours, customized work remains non-refundable even if the customer changes direction, stops responding, closes the business, delays access, or no longer needs the work.
  • A customer-approved error, customer-supplied error, new direction, new information, extra revision, out-of-scope request, or customer-caused reprint is not a refundable Dale Works error.
  • A confirmed correctable Dale Works error is ordinarily corrected, re-performed, replaced, reprinted, or reshipped.

11. Physical and personalized materials

Personalized folders, printed materials, business cards, branded items, and other custom physical goods are not returnable after the 48-hour Cancellation Period because of preference, change of mind, an approved spelling or data point, or normal production variation.

  • Do not send a return without written authorization from Dale Works.
  • Do not send a physical return without prior written authorization. If Dale Works approves a return, Dale Works will provide the authorized return instructions and destination.
  • Report visible damage, incorrect production, or a material difference from the approved version promptly and provide photographs, packaging, labels, and reasonable evidence.
  • For a confirmed Dale Works production error, the ordinary remedy is correction, reprint, replacement, or reshipment.
  • Carrier loss or damage is handled with the carrier as described in the Shipping Policy.

12. Customer participation and non-delivery

  • The customer may need to provide information, access, verification, approvals, photographs, selections, appointments, shipping details, signatures, or deployment authorization.
  • A Service is not undelivered merely because the customer does not respond, approve, schedule, attend, download, provide access, authorize deployment, confirm an address, or accept an offered transfer.
  • Dale Works may place work on hold or archive it. This does not restart the 48-hour Cancellation Period.
  • Resumption depends on current availability, compatibility, retained files, outside platforms, payment status, and additional work caused by delay.
  • Dale Works is not a permanent storage, backup, or hosting provider.

13. Outside charges and taxes

Advertising platforms, domains, hosting, software, applications, telephone, SMS, shipping carriers, customs, duties, and other outside providers control their own charges and refunds.

A timely Dale Works cancellation does not automatically cancel or refund a separate charge paid directly to an outside provider. The customer must cancel those services with the provider.

14. Dale Works nonperformance and correction

When Dale Works confirms that a material included Service cannot be provided for reasons attributable solely to Dale Works, Dale Works may first offer completion, correction, re-performance, replacement, rescheduling, transfer, or a substantially equivalent alternative.

If Dale Works permanently cancels a material Service and provides no appropriate alternative, Dale Works will issue the refund or other remedy required by the agreement and applicable law.

This section does not apply when performance is prevented by the customer, an outside provider, an unsupported account, an unlawful instruction, or an event outside reasonable control.

15. Refund processing and payment errors

  • Approved refunds are initiated to the original payment method when reasonably possible.
  • Dale Works generally initiates an approved refund within 10 business days.
  • The bank, card issuer, Shopify, Appstle, or payment processor may require additional processing time outside Dale Works' control.
  • Unauthorized, duplicate, fraudulent, or incorrectly calculated charges may be reported directly to Dale Works for investigation.
  • A payment dispute does not by itself cancel an agreement, Initial Commitment, Fixed Payment Plan, or undisputed valid balance.

16. Acceptance, applicable law, and contact

By completing a purchase, the customer confirms that the customer has read and accepts this Return and Refund Policy, including the initial 48-hour Cancellation Period and the 15-day advance cancellation requirement for monthly renewals.

The customer is responsible for knowing and monitoring the billing date shown in the Purchase Record, order confirmation, subscription record, invoices, and prior payment history. Dale Works policies are publicly available on the website and linked in Dale Works informational emails, invoices, purchase confirmations, delivery messages, and other service communications. Failure to open an email, review the policies, or monitor the billing date does not extend a deadline or create a refund.

These contractual rules apply to the fullest extent permitted by law. A mandatory, non-waivable consumer right that applies to a particular transaction will control only to the extent required by that law.

Provider: Dale Works
Operating location: Mexico
Email: contact@dale.works
Phone: 888-594-2121

17. Licenses, permits, credentials, and industry compliance

The customer's failure or inability to obtain, maintain, renew, prove, or lawfully use a title, license, cédula, permit, registration, certification, insurance policy, responsible professional, sanitary authorization, operating notice, inspection, approval, or other industry requirement does not make a Dale Works Service defective.

  • After the applicable initial 48-hour Cancellation Period, that circumstance does not create a refund, credit, extension, transfer, or cancellation of an Initial Commitment or Fixed Payment Plan.
  • Dale Works may pause work, remove claims, stop publication, refuse communications, or terminate access when the customer's status could make continued work misleading, unsafe, unauthorized, or unlawful.
  • A customer-caused pause or termination does not eliminate payment for work performed, reserved capacity, committed periods, or fixed installments.
  • This section does not limit a remedy for Dale Works' own confirmed failure to provide a material included business Service.

Dale Works
Email: contact@dale.works
Phone: 888-594-2121
Website: dale.works